Using ProTickete
Last updated: October 5, 2026.
These terms cover the ProTickete bot, website, dashboard and hosted transcripts. The ProTickete team runs these services. By using the service, you agree to these terms and the privacy policy. If you do not agree, stop using the service.
You must be eligible to use Discord under its terms and the rules that apply where you live. ProTickete is an independent service and is not operated by or endorsed by Discord.
Server administrator responsibilities
Set up ProTickete only in servers you are allowed to manage. As a server admin, you choose ticket permissions, staff roles, form questions and retention settings. You are responsible for how your team uses ticket content.
Tell your members what information you ask them to submit and who can see it. Do not request passwords, authentication tokens, or unnecessary sensitive information. Check permissions after setup and when roles or categories change.
The web workspace requires Administrator permission. You are responsible for keeping your Discord account secure and revoking access when a staff member should no longer manage the system.
Acceptable use
Do not use ProTickete to violate law or Discord’s rules, harass others, distribute malicious content, collect data without authorization, or operate scams. Do not attempt to bypass access checks, read another server’s tickets, exploit the service, or deliberately overload it.
Report security problems privately through support. Avoid testing that exposes other people’s information or disrupts active servers.
Your content and transcripts
You and your members retain rights in your own content. You allow ProTickete to process, store, and display that content only as needed to provide the features you use, including ticket management, dashboard viewing, and transcript creation.
Hosted transcript links can be opened by anyone who has the link. You are responsible for sharing them appropriately. New hosted copies expire after 24 hours by default, or the duration selected by a server administrator; existing copies retain their original expiry and Discord attachments or downloads are unaffected; restoration requires an available archive or readable ticket channel. Transcript generation may be incomplete for very long conversations or where Discord permissions or linked media are unavailable.
Keep appropriate backups if your community needs a lasting record. ProTickete is not a guaranteed archive. Deleting a ticket, resetting settings, or removing stored data may be irreversible.
Availability and changes
The regular ProTickete ticket bot is free. Custom bot hosting is a separate offer. Features, limits, and access conditions may change. Discord limits, outages, maintenance, network problems, and third-party services can interrupt operation.
We work on fixes and updates, but outages and errors can still happen. We cannot promise uninterrupted service or a specific response time. The status page reports observed checks; it is not a service-level guarantee or proof that every feature worked for every user.
We post service changes on the website and in the support community when practical. The custom-bot page currently records interest only. It does not collect payment, start a subscription or activate hosting. Any purchase will need clear terms covering the service period, pricing and domain renewal before payment.
Third-party services
Your use of Discord, Top.gg, and other linked services is also subject to their own terms and privacy policies. Their availability and handling of your information are outside ProTickete’s control.
External attachment and image links may expire or change. We cannot guarantee access to content after its original provider removes it.
Suspension, removal, and deletion
We may restrict or suspend access when necessary to address misuse, security risks, legal requirements, or serious operational problems. We may investigate reports and request information needed to resolve them.
You can stop using ProTickete whenever you want. Server administrators can remove the bot; users can revoke dashboard authorization. These actions do not automatically remove every stored ticket record or copy of a transcript. See the privacy policy and contact support for deletion requests.
Limitations and your rights
To the extent permitted by applicable law, the service is provided as available without guarantees beyond those expressly stated. We cannot accept responsibility for losses caused by incorrect server configuration, unauthorized sharing, third-party outages, or missing backups to the extent the law permits.
Nothing in these terms excludes rights, remedies, or liabilities that cannot lawfully be excluded. Applicable consumer and data-protection rights continue to apply.
Contact and updates
Have a question or complaint about these terms? Contact us through the support server.
We may update these terms as ProTickete changes. Check the date above; we will communicate material changes where appropriate.