Frequently asked questions
ProTickete FAQ
Quick answers to common questions about using and configuring the ProTickete Discord ticket system.
What is ProTickete?
ProTickete is a Discord ticket bot designed to help communities organize support using customizable tickets, staff tools, transcripts, FAQs, and other ticket-management features.
Is ProTickete free?
ProTickete is designed to provide an advanced free Discord ticket experience without locking the core ticket workflow behind a premium wall.
How do I set up ProTickete?
Invite the bot and use either
/auto-setup for a quick configuration or
/manage-tickets for manual customization.
See the setup guide.
Can I customize my ticket system?
Yes. ProTickete supports customized ticket-system configuration including ticket panels, categories, staff access, questions, and related workflow settings.
Can I collect information before a ticket opens?
Yes. ProTickete supports modal questions that can collect information from members before staff begin handling the ticket.
Does ProTickete create ticket transcripts?
ProTickete supports hosted ticket transcripts so authorized users can retain a record of ticket conversations after tickets are closed.
Can staff search old transcripts?
Authorized server managers can use
/find-transcript to search stored
transcripts for a particular member in their server.
Can I view ticket statistics?
Yes. Users with the required server permissions can
use /view-statistics.
Does ProTickete support FAQs?
Yes. Server managers can configure FAQ items with
/faqs-manage.
Where can I find every command?
Visit the ProTickete commands page for the complete command reference.
Where can I get support?
Use the ProTickete support page to join the official Discord support server.