Getting started
Is ProTickete free?
ProTickete is currently offered as a free ticket bot. Features remain subject to Discord limits, service availability, and server configuration. Voting is optional and never required to access the dashboard. Discord commands and ticket features remain available without voting.
Are custom bots also free?
The regular ProTickete bot is free. Custom bot hosting is a separate offer: $3.99/month or $47.88 for the lifetime plan. The current page collects interest and does not take payment.
Where should I start?
Add the bot and follow the setup guide. Use /auto-setup to build the initial system, then customize it.
Does it support Arabic?
Yes. Administrators can choose English or Arabic in Dashboard → General settings. The dashboard also has its own language and theme controls.
Permissions and access
Why can’t I open the dashboard for my server?
You must own the server or have Administrator permission in it. Sign in with the correct Discord account and make sure ProTickete is installed in the server.
Why won’t a ticket open or move?
Check the bot’s role position, category permissions, configured destinations, and the member’s open-ticket limit or blacklist role. The bot needs access to both the current channel and the destination.
Can the dashboard send messages as the bot?
No. Ticket conversations are read-only in the dashboard. Reply through Discord.
Transcript questions
Why has my transcript link expired?
New hosted transcripts expire after 24 hours by default. Administrators can choose 1, 3, 6, 12, 24 or 72 hours in Settings & permissions → Closing & transcripts → Hosted HTML retention. Existing copies keep their original expiry. Open the ticket in the dashboard and select View transcript to try restoring a copy from the Discord transcript log or the live ticket channel.
Can a deleted ticket always be recovered?
No. Recovery requires a readable channel or a retained HTML attachment. If both have been deleted or access is unavailable, the bot cannot recreate the missing conversation.
Why are some messages or images missing?
The exporter reads up to 2,500 messages and requires View Channel and Read Message History. Images depend on their original URLs remaining available. Keep your own appropriate archive if you need a complete long-term record.
Status and support
How is downtime shown?
Continuous health checks use a one-minute grace period before recording an incident. Select a day on the status page to see recorded outage and recovery times. The service’s own monitor cannot publish updates while the entire host is offline.
How can I request help or data deletion?
Contact the team through the support server. Include the server or account involved and enough information to identify your request. Do not include passwords or tokens.
Panels and ticket numbers
Can each button open tickets in a different category?
Yes. In Panel library, give each ticket button an opening category and staff roles. Use Route by a form selection when members should choose a destination in a form. Read the panel routing guide.
Does changing ticket names reset the counter?
No. Switching between usernames and numbers keeps the count going. Resetting the ticket system in General settings starts the next ticket at 1, with a warning before you confirm.